Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or use services at Lady Linda. We take privacy seriously and set out below the types of information we hold, how we use it, who we may share it with and how you can manage your personal data.

Types of data we collect

Personal data

When you create an account or make a deposit we collect personal details such as your name, date of birth, postal address, email address, telephone number and identification documents submitted for verification. We also record account credentials and preference settings.

Technical data

We collect device and connection information including IP address, browser type, device identifiers, operating system, location data where permitted, and log data about your activity on the site. This helps us deliver services and maintain security.

Transactional data

We keep records of deposits, withdrawals, bets, game history, payment method details and correspondence with customer support. Transactional data is used for account management, payments and regulatory checks.

How we use your information

We use personal and technical data to operate and maintain accounts, process payments, verify identity, detect and prevent fraud, meet legal and regulatory obligations, and provide customer support. Transactional records are used to manage payouts, resolve disputes and perform financial reporting. With your consent we may also send marketing communications, which you can withdraw at any time.

Data protection practices

We protect information using standard technical and organisational measures such as encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is restricted to authorised staff and approved service providers. We retain personal data only as long as necessary for the purposes set out or to meet legal requirements.

Cookies and tracking technologies

We and our partners use cookies and similar technologies for essential site functions, analytics, performance and advertising. You can manage cookie settings via your browser or our cookie banner. Third-party providers may set cookies when you use certain features or third-party content.

User rights

You have rights in relation to your personal data, including the right to access, correct or delete information, restrict processing, object to certain uses and, where applicable, request data portability. You may also withdraw any consent you have given for marketing at any time.

Access, correction and deletion

To exercise your rights or to request copies of your data, contact our support team at [email protected]. We will respond to verifiable requests and may ask for identification to protect your account. If you request deletion, we will remove your personal data unless we are required to keep it for legal or legitimate business reasons.

Information sharing and third parties

We share data with payment processors, identity verification providers, game and platform suppliers, analytics and advertising partners, fraud prevention services and legal advisers. All third parties that process data on our behalf are required to handle it securely and only for specified purposes. Some processing may take place outside the UK, in which case we use safeguards to protect your data.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified via your account or on the site and the revised policy will be published with an updated effective date. Continued use of our services after changes indicates acceptance of the revised terms.